Front Office Supervior-Hilton Garden Inn Mount Laurel, New Jersey

Blue Sky Hospitality Solutions • Mount Laurel, NJ

1d • Onsite

About The Position

The Front Office Supervisor is responsible for supporting the daily operations of the Front Desk and ensuring exceptional guest service throughout the guest experience. This role assists in supervising front office team members, oversees guest check-in and check-out procedures, resolves guest concerns, and helps maintain Hilton brand standards. The Front Office Supervisor serves as a leader on duty, promoting a welcoming atmosphere and ensuring efficient hotel operations.

Requirements

• High school diploma or equivalent required
• Minimum of 1–2 years of hotel front desk experience required
• Strong customer service, communication, and problem-solving skills
• Ability to multitask and work effectively in a fast-paced hospitality environment
• Flexible schedule, including evenings, weekends, and holidays

Nice To Haves

• associate degree in Hospitality Management preferred
• Previous supervisory or leadership experience preferred
• Experience with hotel Property Management Systems (PMS) such as OnQ, Opera, or similar systems preferred

Responsibilities

• Supervise and support Front Desk Agents during assigned shifts.
• Ensure smooth and efficient guest check-in and check-out processes.
• Provide outstanding guest service and promptly resolve guest inquiries, requests, and complaints.
• Assist with training, coaching, and mentoring front office team members.
• Monitor adherence to Hilton brand standards, hotel policies, and service procedures.
• Review daily arrivals, departures, VIP guests, group blocks, and special requests.
• Coordinate with Housekeeping, Maintenance, Sales, and other departments to ensure guest satisfaction.
• Handle room assignments, room moves, upgrades, and inventory management.
• Assist with scheduling, shift coverage, and daily task assignments.
• Ensure accurate cash handling, billing, and credit card procedures.
• Perform daily audits, reports, and operational checklists as assigned.
• Monitor guest satisfaction scores and identify opportunities for service improvement.
• Serve as Manager on Duty when required and assist in emergency response situations.
• Maintain a professional appearance and foster a positive team environment.

Benefits

• Competitive compensation
• Health, dental, and vision insurance (where eligible)
• Paid time off
• Hilton Team Member Travel Program
• Professional development and advancement opportunities
• Supportive and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED