Front Office Staff I
Granite State Physical Therapy PLLC•Hooksett, NH
•Onsite
About The Position
Front Office Staff serves as the primary patient-facing representative of Granite State Physical Therapy. This role is responsible for greeting patients, scheduling appointments, answering phones, collecting co-pays, maintaining medical records, and supporting daily clinic operations.
Requirements
- High School Diploma or equivalent with background and skill set consistent with general business operations to include schedule management, insurance billing, billing procedures, business compliance management, customer service, supply management, data management and analysis and general office management skills.
- Has been determined as eligible for access to use and disclose PHI & EPHI based on work duties and responsibilities in compliance with ‘minimal necessary’ standards
Responsibilities
- Greet patients in a warm, friendly, and professional manner
- Assist with check-in, scheduling, and co-pay collection
- Explain clinic forms, policies, and insurance requirements
- Ensure all required paperwork is completed accurately
- Track referrals and insurance questions to minimize patient frustration
- Monitor referrals and schedule evaluations promptly
- Follow up on incomplete scheduling requests
- Accurately schedule appointments and provide visit instructions
- Track no-shows and cancellations and assist with rescheduling
- Answer phones using professional greeting standards
- Document messages clearly and accurately
- Scan and file intake paperwork
- Verify evaluations and progress notes are sent
- Send and receive faxes and secure messages
- Maintain accurate patient charts
- Collect co-pays and patient payments
- Post payments accurately in Prompt
- Maintain cash box balances
- Prepare deposits as assigned
- Distribute mail
- Maintain office cleanliness
- Assist with supply inventory
- Participate in cross-training for Revenue Cycle Management (RCM) functions
- Demonstrate competency in insurance authorizations, billing workflows, and documentation standards
Benefits
- Medical and Dental insurance
- IRA (Simple and Roth) Retirement plan with company match
- Generous PTO Policy
- 7 paid holidays
- Employer covered Short-term, Long-term, and AD&D insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
