Front Office Specialist I - TC Urgent Care - Westgate (Per Diem)
About The Position
The per diem Front Office Specialist coordinates and performs patient scheduling, welcomes patients and visitors, handles incoming calls, coordinates referrals, enters billing information, and transmits claims. The role supports a safe and healthy workplace and requires successful candidates to undergo respiratory fit testing in compliance with occupational health and safety standards. Texas Children’s Urgent Care provides after-hours care at community locations in the greater Houston area and South Austin. Its clinical teams diagnose and treat common pediatric ailments and conditions and provide procedures including antibiotic injections, breathing treatments, fracture care and splinting, IV fluids, lab services, laceration repair, and on-site x-rays.
Requirements
- High school diploma or GED.
- One year or more of related experience.
- Successful candidates must undergo respiratory fit testing.
Responsibilities
- Greet patients and visitors upon arrival using Creating SMILES philosophies and AIDET principles.
- Assist patients with check-in and check-out.
- Answer telephone calls within three rings and direct calls according to practice protocol.
- Document complete, error-free messages in telephone encounters and route them to the appropriate area according to practice protocol.
- Enter hospital charges into the electronic billing system with 100% accuracy and within timelines established by practice protocol.
- Assess patient eligibility for referrals by verifying coverage with the payer before initiating a referral.
- Document eligibility in the electronic health record according to practice protocol.
- Schedule appointments according to practice protocol.
- Use judgment when scheduling a provider’s template.
- Verify and document coverage of services before a patient is seen by a provider, according to practice protocol.
- Monitor the Account Work queue and Patient Work queue weekly, determine appropriate corrective action, and complete required corrections.
- Ensure the electronic health record is complete and ready for provider use before the patient is seen.
- Collect and disseminate mail and deliveries according to practice protocol.
- Monitor the returned-mail work queue and make corrections in the electronic billing system within 14 days.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
