Front Office Specialist I - TC Urgent Care - Westgate (Per Diem)
About The Position
The Front Office Specialist I coordinates and performs patient scheduling, receives and greets visitors, answers and handles incoming calls, coordinates referrals, enters accurate billing information into the system, and transmits accurate claims. The role follows the company’s HEART values—Humility, Excellence, Accountability, Respect, and Trust—and uses Creating SMILES philosophies and AIDET principles when interacting with patients and visitors. The Westgate location is open seven days a week, Monday–Friday from 12:00 PM to 10:00 PM and Saturday–Sunday from 10:00 AM to 8:00 PM. The posting also lists Kyle hours: Monday–Friday from 4:30 PM to 10:00 PM and Saturday–Sunday from 10:00 AM to 8:00 PM. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.
Requirements
- High school diploma or GED.
- At least one year of related experience.
Responsibilities
- Greet patients and visitors upon arrival using Creating SMILES philosophies and AIDET principles.
- Assist patients with check-in and check-out.
- Answer telephone calls within three rings and direct calls according to practice protocol.
- Document complete, error-free telephone messages and route them to the appropriate area.
- Enter hospital charges into the electronic billing system with 100% accuracy and within established timelines.
- Verify payer coverage to assess patient eligibility for referrals before initiating them, and document eligibility in the electronic health record.
- Schedule appointments according to practice protocol and use judgment when scheduling provider templates.
- Verify and document service coverage before patients are seen by a provider.
- Monitor the Account Work queue and Patient Work queue weekly, determine appropriate corrective action, and complete required corrections.
- Ensure the electronic health record is complete and ready for provider use before the patient is seen.
- Collect and distribute mail and deliveries according to practice protocol.
- Monitor the returned mail work queue and make corrections in the electronic billing system within 14 days.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
