Front Office Specialist - Family Medicine @ Crabapple (Alpharetta)

Wellstar Health System • Alpharetta, GA

7h • Onsite

About The Position

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Requirements

• High School Diploma or Equivalent
• 1-2 years administrative front office experience in a physician practice or health care setting
• Previous customer service experience

Responsibilities

• Greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• Answer incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• Communicate quickly and often with patients, if there is a delay or wait for patient care.
• Work with both clinical staff and providers in a team approach.
• Manage patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long.
• Register/schedule patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• Collect co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• Manage cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• Check patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits.
• Contact patients for appointment reminders.
• Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
• Other duties as assigned by management.

Benefits

• Nationally ranked and locally recognized for our high-quality care and inclusive culture
• Support to do more meaningful work—and enjoy a more rewarding life
• Connect with the most integrated health system in Georgia
• Start a future that gives you more
• One of Georgia’s largest and most integrated healthcare systems
• Personalized care for patients at every age and stage of life
• Team members are the foundation of that care
• Exceeding patients’ and team members’ expectations
• Transforming healthcare delivery
• World-class healthcare to every person, every time
• System-wide practice of safety principles
• Assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality
• Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list
• Foster the culture of Wellstar as a Great Place to Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED