Clinic Office Coordinator (Family Medicine | Surgical Specialist)

The Staff Pad•Las Vegas, NM

3d•Onsite

About The Position

The Staff Pad is partnering with a hospital in Las Vegas, New Mexico, to find a friendly, dependable, and detail-oriented Clinic Office Coordinator. This role is crucial for creating a positive patient experience, managing front office procedures, and ensuring smooth patient registration and checkout. The ideal candidate enjoys meaningful work, collaborative teams, and making a difference daily.

Requirements

Previous experience as a Clinic Office Coordinator or Medical Receptionist preferred.
Strong communication and customer service skills.
Ability to multitask while maintaining accuracy and professionalism.
Comfortable working in a busy healthcare environment.
Knowledge of HIPAA and patient confidentiality practices.
Positive attitude, reliability, and a team-first mindset.

Responsibilities

Welcome patients, families, and visitors with professionalism and warmth.
Verify appointment information, provide directions, and respond to inquiries.
Manage patient check-in/check-out and ensure a smooth office flow.
Answer phones, assist callers, and route calls and messages appropriately.
Schedule appointments and coordinate referrals with healthcare providers.
Determine insurance eligibility and complete pre-certification information for referral appointments.
Contact emergency services and law enforcement as directed during urgent or emergency situations.
Verify insurance eligibility and benefits with patients/guardians to ensure clear understanding of coverage.
Collect co-pays, deductibles, and outstanding balances accurately.
Copy and attach insurance cards to registration documents for accurate claim processing.
Prepare and issue receipts for account payments.
Maintain up-to-date patient registration and insurance information for accurate billing.
Handle prescription and refill requests, distribute medications, and maintain accurate logs.
Support providers and patients during urgent or emergency situations.
Ensure all patient information is handled confidentially and in compliance with HIPAA regulations.