Office Professional (Accordia Family Medicine)

AltaPointe Health•Mobile, AL

4d•Onsite

About The Position

The Office Professional will be responsible for greeting consumers, managing check-ins, completing the admission process for new consumers, handling payments, scheduling appointments, answering telephones, and maintaining patient confidentiality. This role also involves administrative duties such as making copies, faxing documents, and performing relief for other staff members. The position requires strong communication skills, the ability to handle interruptions, and maintain accuracy. The Office Professional will also assist with financial assistance applications and ensure all releases of information are handled accurately and in compliance with policies and legal requirements.

Requirements

High School graduate or the equivalent.
Ability to communicate verbally.
Ability to withstand frequent deadlines.
Ability to concentrate and maintain accuracy in spite of frequent interruptions.
Basic clerical skills.
Use of standard office equipment including computers, copy and fax machines.
Basic medical terminology.
Ability to stand, sit, or walk for prolonged periods of time.

Nice To Haves

Previous medical/health front desk experience preferred.

Responsibilities

Greets all consumers in a professional and welcoming manner.
Ensures consumers sign in via paper signature log upon his/her arrival at the clinic.
Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
Direct consumer to appropriate waiting area or exam room. Periodically monitor the waiting area to ensure consumers are called to his/her appointment.
Usher consumer to appropriate exam room once checked in.
Completes admission process for new consumers.
Direct consumer to complete the general intake forms and obtain appropriate insurance information.
Accurately populate all fields as related to the admission process in Aatar/Athena.
Ensure that Guarantor lineups and Plans are entered correctly in Avatar/NextGen utilizing the online guarantor documentation.
Research all patients that present with no insurance through Medicaid, Medicare, and Blue Cross eligibility sites.
Responsible for consumer payments.
Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts.
Prepares and makes deposits, if needed.
Assists with Financial Assistance/Sliding Fee Discount Program applications.
Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed.
Communicate with consumers regarding proof of income requirements.
Schedules return appointments for consumer accurately and gives consumer appointment card with next scheduled appointment and initials.
Re-schedules, and cancel appointments as necessary and communicates these changes to consumers.
Schedule consumer appointments with outside agencies as requested.
Enters unscheduled appointment into scheduling system (manual) and notify the appropriate clinician of consumer’s arrival.
Answers telephone in a professional and welcoming manner.
Receives consumer requests for appointment/information and changes.
Direct callers to the appropriate person in a timely manner.
Protects and maintains the confidentiality of all records and patient information.
Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements.
Perform quality assurance process as necessary.
Completes administrative review audits as necessary.
Passing out prescriptions from the doctor/CRNP/PA to the consumer.
Perform relief for other staff members.
Makes copies, faxes documents and performs other related clerical duties as needed.
Personally escorts patients to exam rooms once checked in to appointment.
Seeks supervision and consultation as needed.
Accepts and employs suggestions for improvement.
Actively works to enhance skills.
Courteous and respectful towards consumers, visitors and co-workers.
Treats consumers with care, dignity and compassion.
Respects consumers’ privacy and confidentiality.
Is pleasant and cooperative with others.
Assists consumers and visitors as needed.
Personal values don’t inhibit ability to relate and care for others.
Is sensitive to the consumers’ needs, expectations and individual differences.
Is gentle and calm with consumers, families and others as appropriate.
Administrative and other related duties as assigned.
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe/Accordia committees as requested.
Completes assigned tasks in a timely manner.
Treats consumers with dignity and respect.
Works in a cooperative manner with other AltaPointe/Accordia employees.
Follows AltaPointe/Accordia policies and procedures.