Front Office Specialist and Medical Assistant- West Outpatient Behavioral Health Clinic

TriHealth•Cincinnati, OH

1d•Onsite

About The Position

At TriHealth Behavioral Health Services, our hybrid Front Office Specialist/Medical Assistant plays a vital dual role in supporting the wellbeing of children, teens, and families. This position blends compassionate front-line service with hands-on clinical support—you’ll welcome patients, coordinate appointments, and ensure smooth clinic operations, while also assisting clinicians with patient preparation, gathering key information, and helping families feel informed and comfortable. If you’re organized, caring, adaptable, and passionate about making a meaningful impact in behavioral health, this role offers the perfect balance of patient interaction, teamwork, and purpose-driven work. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you.

Requirements

High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years experience in a related field

Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
Follows JCAHO, HIPAA protocols.
Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911 and HIPAA.
Access to patient information will be limited to what is necessary to perform the job.
Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.
Notifies patient of balance and offers payment plan process.
Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children.
Maintains annual competencies.
Records vital signs, weight, height, head circumference, if applicable, per visit.
This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
Handles patient complaints and refers to manager as appropriate.