Front Office Scheduling & Financial Coordinator

Johnsonlink Orthodontics•Silverdale, WA

4d•Onsite

About The Position

JohnsonLink Orthodontics is seeking an enthusiastic, dependable, and compassionate Front Office Scheduling Coordinator to join their team. This role is crucial as the front office is the heart of the practice. The ideal candidate will enjoy connecting with patients, confidently manage a busy schedule, and take pride in making every patient and family feel welcomed, cared for, and valued. The position involves welcoming patients, managing appointments, handling financial arrangements, maintaining records, and ensuring a positive patient experience.

Requirements

Friendly, organized, and professional demeanor.
Excellent communication and customer service skills.
Comfortable handling financial tasks with accuracy.
Team player who contributes to a supportive, fun culture.

Nice To Haves

Prior experience in dental/orthodontic offices helpful but not required.

Responsibilities

Welcome patients and families with a warm, professional attitude.
Schedule, confirm, and coordinate patient appointments.
Manage the daily schedule and help maximize appointment efficiency.
Answer phones, respond to patient questions, and provide excellent customer service.
Coordinate appointment changes, cancellations, and rescheduling.
Assist patients and families with their financial arrangements, including reviewing account balances, discussing payment options, and answering questions about financial contracts.
Process and collect patient payments and accurately document transactions.
Follow up on outstanding balances and assist with account-related questions in a professional and compassionate manner.
Maintain accurate patient information, financial records, and documentation.
Communicate clearly with patients regarding appointments, financial arrangements, and office procedures.
Work closely with the orthodontic team to ensure a smooth patient flow.
Assist with general front-office administrative responsibilities.
Create a positive, welcoming experience for patients of all ages.