Front Office Representative - Royal Palm Beach

Healthcare Outcomes Performance Company•Royal Palm Beach, FL

8h•Onsite

About The Position

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise. Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy. As Center for Bone & Joint Surgery of the Palm Beaches continues to grow, we are looking for a Front Office Representative.

Requirements

High school diploma, GED, or equivalent experience preferred
Minimum of one (1) year of patient registration experience in a medical office or healthcare setting required
Experience with insurance verification, medical terminology, and scheduling systems preferred
Knowledge of insurance rules and regulations, including eligibility, benefits, and referral requirements
Understanding of medical terminology and HIPAA compliance
Proficiency with Windows-based computer systems
Strong customer service and communication skills
Ability to build effective working relationships with patients, providers, and team members

Nice To Haves

Previous experience collecting patient payments is a plus
Bilingual (English/Spanish) strongly preferred

Responsibilities

Greet and acknowledge patients promptly and professionally; update appointment status in CPS to notify Medical Assistants (MAs) and Providers of patient arrival
Assist patients with completing medical history and registration forms; ensure accuracy and update records as needed
Collect and verify complete demographic, insurance, and guarantor information; ensure all required forms, consents, and financial agreements are properly completed and signed
Confirm that required authorizations and referrals are obtained and attached to appointments for the date of service (DOS)
Collect co-payments, co-insurance, and outstanding balances at time of service
Educate patients regarding financial responsibilities; escalate complex billing and insurance questions to the Site Billing Specialist
Evaluate patient financial status and establish payment plans within authorized guidelines
Perform accurate insurance verification and interpret benefits; communicate any coverage issues to patients, family members, physicians, and/or leadership
Scan and upload all required patient documentation, including ID, insurance cards, referrals, and forms
Schedule follow-up appointments and coordinate referrals/authorizations with primary care providers (PCP) as needed via CPS
Maintain working knowledge of accepted insurance plans
Notify patients of provider delays and maintain clear communication in the lobby
Maintain accurate and secure cash drawer; perform daily reconciliation and batch closing
Ensure patient confidentiality in accordance with HIPAA guidelines
Maintain a clean, organized, and professional front office environment
Follow all Front Office Standard Operating Procedures (SOPs)
Demonstrate ongoing competency and knowledge of insurance processes and requirements