Customer Service, Royal Palm Beach
About The Position
We are seeking a highly motivated individual with Customer Service experience to join our Royal Palm office! As a Customer Services clerk in Royal Palm, you will have the exciting opportunity to broaden your knowledge across several key areas of Court Operations. In this role, you will be responsible for processing documents for Recording, issuing marriage licenses & performing ceremonies, reviewing passport applications and processing cases within Unified Family Court, Civil and the Violations Bureau. This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position. Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include: * Generous paid time off and 17 paid holidays – yes you read that right! * Superior health care plans with lower costs to you * Retirement choices through the Florida Retirement System and deferred compensation plan * Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle * Tuition Reimbursement * Qualifying employer for Public Service Loan Forgiveness At the Clerk of the Circuit Court & Comptroller’s Office you can: * Work with a purpose * Give back to the community * Be part of a family * Build your skills * Pursue career advancement opportunities * Reach your professional and personal goals This position requires up to five days of mandatory onsite training which is conducted at the main courthouse (205 N. Dixie Hwy, West Palm Beach, FL 33401).
Requirements
- High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment; or an equivalent combination of education training and experience.
- Must be a US Citizen or US non-citizen national pursuant to 22 C.F.R. 51.22(b) to perform passport services.
Nice To Haves
- Some vocational or college courses preferred.
- Once qualified deputization may be required to perform the assigned functions.
Responsibilities
- Assists Court Specialist Lead and management team with quality control, overall departmental efficiency and procedural development as needed
- Cashiers criminal & misdemeanor, civil traffic and ordinance violations
- Reinstates driver's licenses
- Scans and updates over-the-counter citations
- Sets court hearings
- Performs other customer service-related functions
- Accepts documents for recording; identifies document type; verifies statutory requirements; Calculates and cashiers related taxes and fees; issues certified copies; Performs specialized recording tasks including the processing of Declaration of Domicile and Domestic Partnership
- Scans documents; verifies legibility of documents scanned into the Official Records
- Accepts VAB petitions and documents to be filed in existing Criminal, Civil and Family Cases
- Processes e-filed documents
- Process passport applications
- Issue marriage license and perform marriage ceremony
Benefits
- Generous paid time off
- 17 paid holidays
- Superior health care plans with lower costs to you
- Retirement choices through the Florida Retirement System
- Deferred compensation plan
- Award-Winning Wellness Program
- Tuition Reimbursement
- Qualifying employer for Public Service Loan Forgiveness
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
