Front Office Representative Sleep Clinic

Banner Health • Tucson, AZ

1d • Onsite

About The Position

The Front Office Patient Financial Service Representative serves as the welcoming face of the Sleep Clinic and coordinates patient flow. The role manages phone calls, appointments, patient registration, insurance verification, required signatures, and check-in while providing patients with attentive service. It also helps patients understand insurance coverage and financial responsibilities, collects patient liability, and explains available financial resources and payment arrangements.

The position supports accurate reimbursement and clinic operations by validating referrals and authorizations, entering and reconciling payments and charges, balancing the cash drawer, and preparing daily bank deposits. It schedules and confirms appointments, supports patient preparation, responds to patient concerns, and assists with medical-record requests in accordance with organizational policies and applicable laws. Additional patient-flow duties may include escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.

The representative works independently under regular supervision in a fast-paced, high-volume, multitasking environment, using sound judgment to prioritize work and support timely, appropriate patient care. The position is based at 1625 N Campbell Ave, Tucson, Arizona, with hours of 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Knowledge of patient financial services, financial or collection services, or insurance-industry processes, normally acquired through one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

• Work experience with the company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining required signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and alternative payment resources to patients and families.
• Enter payments and charges, complete daily reconciliation, balance the cash drawer, and prepare daily bank deposits and associated paperwork.
• Schedule office visits and procedures, including with external practices as needed, in accordance with payor plan provisions; confirm appointments and ensure patients are prepared for visits.
• Communicate proactively with patients and other customers by phone, email, and in person, and coordinate with care teams, management, centralized services, and HIMS to support patient flow.
• Assist with requests for patient medical records in accordance with company procedures and state and federal laws.
• Provide other patient-flow support, which may include escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Prioritize work and use independent decision-making and sound judgment in a fast-paced, high-volume environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED