Front Office Representative Physician Practice
About The Position
The Front Office Representative coordinates a smooth patient-flow process for a physician practice. The position answers phones; schedules appointments; registers patients and insurance information; obtains required signatures; verifies insurance coverage; validates referrals and authorizations; collects patient liability; and provides financial guidance to patients. It also supports accurate payment and charge posting, reconciliation, and release of information in accordance with organizational and compliance policies. The role works in a fast-paced, high-volume environment that requires multitasking, sound judgment, and the ability to prioritize patient needs. The position is based at Banner’s Whole Health Clinic in Tucson, an integrated clinic offering behavioral health and primary care services. The clinic operates Monday through Thursday from 8 a.m. to 7 p.m. and Friday from 8 a.m. to 5 p.m. The schedule is 40 hours per week, Monday through Friday, with no weekends or on-call requirements.
Requirements
- High school diploma/GED or equivalent working knowledge.
- One or more years of work experience involving patient financial services, financial or collection services, or insurance-industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
- For employees working in a specified Banner behavioral health setting serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.
Nice To Haves
- Experience with the company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
- Verify insurance eligibility and benefits, document verification, and assist with pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and alternative payment resources to patients and families.
- Enter payments and charges, complete daily reconciliation, balance the cash drawer, and prepare daily bank deposits with required paperwork.
- Schedule office visits and procedures, maximize reimbursement by following payor plan provisions, confirm appointments as needed, and ensure patients are prepared for visits.
- Communicate proactively with patients, families, care teams, management, centralized services, HIMS, and other internal and external customers by phone, email, and in person.
- Assist with requests for patient medical records in accordance with company policies and applicable laws.
- Support patient flow through services that may include escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Work independently under regular supervision, prioritize work, and use sound judgment to support timely and appropriate patient care.
Benefits
- Quarterly incentives may be paid for accuracy on tasks if qualifications are met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
