Front Office Representative - Medical Office

HealthOp Solutions•Mesa, AZ

4d•Onsite

About The Position

We are seeking friendly, organized, and detail-oriented Front Office Representatives to join our healthcare teams in Gilbert and Mesa, Arizona. We have opportunities available at both locations for individuals who are passionate about delivering exceptional patient service and supporting efficient medical office operations. As a Front Office Representative, you will serve as the first point of contact for patients and visitors, creating a welcoming and professional environment. You will be responsible for coordinating appointments, managing patient registration, verifying insurance information, and providing essential administrative support to healthcare providers and clinical staff.

Requirements

High school diploma or GED required.
At least one year of recent experience in medical office administration, patient scheduling, or a comparable administrative role.
Excellent communication, interpersonal, and customer service skills.
Strong organizational abilities with attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced healthcare environment.
Familiarity with HIPAA regulations and patient confidentiality requirements.
Proficiency with computers and standard office equipment.
Ability to work independently and collaboratively with healthcare providers and administrative staff.
Ability to successfully complete applicable background checks.
Knowledge of HIPAA regulations and patient confidentiality requirements.
Strong organizational, multitasking, and time-management skills.
Strong attention to detail.

Nice To Haves

Associate degree or completion of a certified medical office administration training program.
Previous experience as a Medical Receptionist, Front Desk Receptionist, Patient Service Representative, or Medical Office Assistant.
Experience with electronic medical records (EMR/EHR) and patient scheduling systems.
Knowledge of medical terminology, insurance verification, and healthcare administrative workflows.
Bilingual proficiency in English and Spanish.

Responsibilities

Patient Reception & Customer Service: Welcome patients and visitors in a friendly, courteous, and professional manner. Manage patient check-in and check-out procedures accurately and efficiently. Answer incoming calls, respond to inquiries, and maintain professional telephone etiquette. Address patient questions and concerns promptly and professionally. Maintain a clean, organized, and welcoming reception area.
Appointment Scheduling & Patient Coordination: Schedule, confirm, and coordinate appointments for physicians and advanced practice providers. Prepare and maintain daily provider schedules to support efficient patient flow. Communicate patient arrivals, appointment changes, and scheduling delays to clinical staff. Coordinate with providers and administrative teams to ensure smooth daily operations.
Patient Registration & Insurance Verification: Register new patients and update existing demographic information. Verify insurance coverage, eligibility, and patient information. Collect and maintain accurate personal, insurance, and financial information. Assist patients with registration forms and required documentation.
Administrative & Office Support: Perform general administrative duties, including filing, faxing, scanning, email correspondence, and document management. Prepare reports, forms, and administrative documents as directed. Monitor office supplies, assist with inventory management, and report equipment maintenance needs. Maintain organized patient records and administrative files. Provide administrative support to healthcare providers and clinical team members.
HIPAA Compliance & Confidentiality: Maintain strict confidentiality of patient information in accordance with HIPAA regulations. Ensure protected health information (PHI) is securely handled and stored. Follow established procedures for patient documentation, recordkeeping, and information security. Comply with organizational policies and applicable healthcare regulations.