Front Office Rep PRN
About The Position
Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival · Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account. · Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS. · Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances. · Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist. · Evaluates patient financial status and establishes payment plans based upon authority levels. · Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction. · Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork). · Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP. · Maintains general knowledge of insurance plans accepted by HOPCo. · Communicates with the patients in the lobby if the physician or provider is running behind schedule. · Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch. · Maintains strictest patient confidentiality. · Maintains a clean and organized front office workspace. · Follows established Front Office SOP’s. · The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.
Requirements
- High school diploma/GED or equivalent working knowledge preferred
Responsibilities
- Greets and acknowledges patients
- Informs MAs and Providers of the patient’s arrival
- Instructs patients in completion of medical history and patient information forms
- Obtains accurate demographic and insurance information and financial contract/consent on patient paperwork
- Identifies and collects co-payments, co-insurances, and past-due account balances
- Explains financial requirements to the patient
- Evaluates patient financial status and establishes payment plans
- Completes and interprets insurance verification and benefits
- Scans patient information into the computer
- Schedules follow-up appointments
- Maintains general knowledge of insurance plans
- Communicates with patients about schedule delays
- Maintains a secure and accurate cash drawer
- Maintains patient confidentiality
- Maintains a clean and organized front office workspace
- Follows established Front Office SOP’s
- Demonstrates current competencies for the job position including a general understanding of insurance requirements.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
