Front Office Coordinator-PRN

Watson Companies•Chapel Hill, NC

2d•Onsite

About The Position

Integrative Therapies is a locally-owned physical therapy and wellness business dedicated to providing world-class care and a 5-star client experience in North Carolina for over 25 years. We’re not just looking for a receptionist; we're seeking a Director of First Impressions—the ultimate Servant Leader who will anchor our Chapel Hill clinic. We are looking for a PRN Front Office Coordinator to serve our Chapel Hill office as needed. If you thrive in a high-performing, values-based culture and are driven by a Service First mindset, this is your chance to shine. This position reports directly to the Clinic Director and is essential to our mission to positively impact lives.

Requirements

A true Serve Others focus: putting our patients and company first and genuinely enjoying helping others ahead of ourselves.
Demonstrated Enthusiasm and a relentlessly positive attitude.
Highly proficient computer and organizational skills.
Excellent verbal and written communication.

Nice To Haves

Experience (1+ year strongly preferred) in a customer service or medical office administration role.
Knowledge of medical office procedures, including a web-based EMR platform (like our cutting-edge, AI-driven EMR).
Familiarity with medical coding, insurance verification, and third-party payer processes.

Responsibilities

Create the positive first impressions and provide the outstanding customer service that makes us the provider of choice.
Strategically manage our web-based scheduling system to maximize appointments, aiming for our goal of a 90% patient arrival rate by using our "clinic convenience and service" principles.
Collect and accurately document patient payments, verify insurance benefits, handle weekly bank deposits, and ensure strict adherence to HIPAA regulations for all protected health information.
Maintain professional correspondence via a multi-line phone system, email, and fax, acting as the primary coordinator between patients, clinical staff, and administrative teams.
Maintain the order and organization of the front office, demonstrating knowledge of our operating procedures and commitment to improving processes and systems.