Front Office Coordinator - PRN

Lifepoint Health • Clyde, NC

1d • Hybrid

About The Position

The Front Office Coordinator supports daily Rehab Services operations by assisting patients, managing appointments and calls, and maintaining accurate records. This role works closely with staff to ensure efficient operations while providing excellent customer service and maintaining HIPAA compliance. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Join our team at Haywood Health & Fitness Center, where our dedicated staff supports the health and wellness needs of our community. As a Front Office Coordinator in the Rehab Services Department, you will play a key role in managing daily front office operations, greeting and assisting patients and visitors, answering calls, scheduling appointments, maintaining records, and coordinating with clinical and administrative staff to ensure efficient patient flow and excellent customer service. Attention to detail, professionalism, teamwork, and compassionate service are essential while maintaining confidentiality and compliance with HIPAA and hospital policies.

Requirements

• High school diploma or equivalent required; additional clerical experience may substitute for education.
• Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Excellent communication skills, basic math skills, and computer literacy.
• Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously.

Nice To Haves

• Coding experience preferred.

Responsibilities

• Coordinate and manage day-to-day activities in the front office of the Rehab Services Department.
• Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate.
• Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third-party coverage information, explaining policies and procedures as needed.
• Provide excellent customer service by greeting patients, families, and visitors warmly and professionally.
• Maintain files, office equipment, and departmental records with attention to detail and accuracy.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations.
• Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED