Front Office Receptionist - Murfreesboro, TN
QualDerm Partners•Murfreesboro, TN
•Onsite
About The Position
QualDerm Partners is a leading dermatology network with over 150 locations across 17 states, dedicated to educating, protecting, and caring for skin health. They aim to provide high-quality, accessible dermatologic care while fostering a rewarding work environment. The Front Office Receptionist will be responsible for patient registration, insurance verification, and providing exceptional customer service in a medical setting, adhering to established policies and procedures.
Requirements
- High School Diploma required
- 1 year customer service experience in health care office preferred
- Applicants must be currently authorized to work in the United States in a full-time basis.
Nice To Haves
- Associates Degree preferred
Responsibilities
- Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
- Notes patient arrival in Practice Management System (EMR).
- Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
- Prepares necessary patient paperwork prior to patient’s appointment.
- Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary.
- Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
- Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment.
- Reviews Practice Management System (EMR) for information that needs to be updated.
- Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR).
- Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type.
- Verifies if prior authorization from insurance is required; notifies Billing Department, if required.
- Responsible for keeping the reception area clean and organized.
- Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, and reports changes as needed.
- Contributes to team effort by accomplishing related results, as needed.
- Routinely demonstrates superior customer service skills.
- Answers the telephone in a timely and polite manner.
- Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner.
- Other duties as assigned by Practice Manager or Area Practice Manager.
Benefits
- Competitive Pay
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one
- 6 paid holidays
- 2 floating holidays each year
- Company-Paid Life Insurance
- Disability Protection – Short-term and long-term disability coverage
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
- Employee Assistance Program (EAP)
- Exclusive Employee Discounts
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
