Front Office Receptionist - Hermitage, TN

QualDerm Partners•Nashville, TN

8d•Onsite

About The Position

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize the facility's medical necessity tool to verify appropriate patient insurance coverage, adhering to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members, and all other medical professionals.

Requirements

High School Diploma required
1 year customer service experience in a health care office preferred
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associates Degree preferred

Responsibilities

Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
Note patient arrival in the Practice Management System (EMR).
Identify patients by date of birth and name in the computer system and create a new account if the patient is not in the system.
Prepare necessary patient paperwork prior to the patient’s appointment.
Call "No Show" appointments to reschedule, make appropriate notations in the Practice Management System, and send letters to patients when necessary.
Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Comfort patients by anticipating their anxieties and answering their questions.
Assist in emergency situations by quickly responding to patients in distress using good reasoning and judgment.
Review the Practice Management System (EMR) for information that needs to be updated.
Work with patients to obtain updated information and accurately enter information in the Practice Management System (EMR).
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
Verify if prior authorization from insurance is required and notify the Billing Department if required.
Maintain a clean and organized reception area.
Obtain revenue by recording and updating financial information, recording and collecting patient co-pays and/or balances at check-in/out.
Protect patients’ rights by maintaining the confidentiality of personal and financial information.
Maintain operations by following policies and procedures, and report changes as needed.
Contribute to team effort by accomplishing related results as needed.
Routinely demonstrate superior customer service skills.
Answer the telephone in a timely and polite manner.
Communicate with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team