Front Office Receptionist - Voorhees, NJ

QualDerm Partners•Voorhees Township, NJ

1d•Onsite

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care for healthier and more beautiful skin. We aim to educate communities and healthcare professionals on skin health, including skin cancer prevention and achieving healthy skin through annual exams. We strive to offer the latest dermatologic care, making it more accessible and timely, while fostering a rewarding work environment with aggressive compensation and benefit packages, and an unsurpassed culture.

Requirements

High School Diploma required
1 year customer service experience in health care office preferred
Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

Associates Degree preferred
1 year customer service experience in health care office preferred

Responsibilities

Accurate and timely patient registration utilizing medical systems.
Verify appropriate patient insurance coverage using the facility medical necessity tool.
Provide exceptional customer service to physicians, patients, family members, and other medical professionals.
Welcome patients and visitors, answer or refer inquiries.
Note patient arrival in the Practice Management System (EMR).
Identify patients in the computer system and create new accounts if necessary.
Prepare necessary patient paperwork prior to appointments.
Call "No Show" appointments to reschedule, make notations in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone, optimizing patient satisfaction, provider time, and treatment room utilization.
Respond to patients in distress in emergency situations using good reasoning and judgment.
Update information in the Practice Management System (EMR) by working with patients to obtain updated information.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
Verify if prior authorization from insurance is required and notify the Billing Department if necessary.
Keep the reception area clean and organized.
Record and update financial information, and collect patient copays and/or balances at check-in/out.
Maintain confidentiality of personal and financial information.
Follow policies and procedures and report changes as needed.
Contribute to team effort by accomplishing related results.
Demonstrate superior customer service skills.
Answer the telephone in a timely and polite manner.
Communicate with patients, visitors, providers, and team members courteously, professionally, cooperatively, and maturely.
May participate in supporting the clinic’s social media presence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed.

Benefits

Competitive Pay
Attractive compensation
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one
6 paid holidays
2 floating holidays each year
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts
Referral Bonus Program – Earn bonuses by referring qualified candidates