Front Office Receptionist - Charlotte, NC (CHA)
About The Position
QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., with 150+ locations across 17 states, is seeking a Front Office Receptionist for our Charlotte, NC (CHA) location. At QualDerm, we are passionate about educating, protecting, and caring for your skin, delivering comprehensive, high-quality dermatologic care that helps our patients achieve healthier and more beautiful skin. We strive to build rewarding work environments and foster a culture of excellence supported by competitive compensation and benefits. The Front Office Receptionist at our Charlotte location will be responsible for accurate patient registration, insurance verification, and delivering outstanding customer service to patients, providers, and healthcare team members. This role requires attention to detail, professionalism, and the ability to adhere to confidentiality and established policies and procedures.
Requirements
- High School Diploma required
- Minimum of 1 year customer service experience in a healthcare office setting preferred.
- Strong interpersonal and communication skills.
- Ability to handle confidential information with discretion.
- Familiarity with electronic medical records (EMR) and practice management systems is a plus.
- Applicants must be currently authorized to work in the United States in a full-time basis.
Nice To Haves
- Associate's Degree preferred.
Responsibilities
- Greet patients and visitors promptly and courteously in person and over the phone, answering or directing inquiries as needed.
- Record patient arrivals accurately in the Practice Management System (EMR).
- Verify patient identity, create new patient accounts when necessary, and prepare patient paperwork prior to appointments.
- Manage appointment scheduling, follow up on “No Show” patients, and ensure optimized utilization of provider and treatment room time.
- Verify insurance eligibility and financial information using facility tools, coordinate prior authorizations, and communicate as needed with the Billing Department.
- Collect patient copays and balances, maintaining confidentiality of personal and financial information.
- Maintain a clean, organized, and welcoming reception area.
- Respond promptly and effectively to patients in distress or emergency situations using sound judgment.
- Follow all policies and procedures and assist with team efforts to achieve operational goals.
- Answer telephone calls in a polite and timely manner, facilitating clear communication with patients and staff.
- Perform other duties as assigned by the Practice Manager or Area Practice Manager.
Benefits
- Competitive Pay
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
