Front Office Receptionist
About The Position
As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area. As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.
Requirements
- High school diploma or GED required
- Strong communication, active listening, and time management skills.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.
- Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
- Ability to remain focused for extended periods and manage multiple tasks efficiently.
- Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
- Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.
Nice To Haves
- Prior experience preferred but not required.
Responsibilities
- Greet and check in patients; ensure timely patient flow.
- Manage multiple phone lines and scheduling systems.
- Receive referrals and contact patients for scheduling.
- Provide patients with visit information, estimated charges, and required documentation.
- Verify patient ID and insurance; assist with forms and billing questions.
- Collect and record payments (copays, co-insurance, deductibles, and balances).
- Schedule, reschedule, and confirm appointments.
- Maintain accurate and up-to-date patient records and demographics.
- Keep reception and waiting areas clean, organized, and sanitized.
- Assist patients in distress and monitor the waiting area for safety.
- Contribute to team efforts by performing additional tasks, as requested.
- Responsibilities may evolve, and additional duties may be assigned as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
