Front Office Receptionist

Symetria Recovery•Hurst, TX

22h•Onsite

About The Position

Symetria Recovery is a leading outpatient rehab in Illinois and Texas, founded on the core beliefs that addiction is a disease, co-occurring mental health conditions should be addressed, and patients deserve respect. The organization provides comprehensive substance abuse treatment, emphasizing Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Services include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare, utilizing FDA-approved medications like Buprenorphine and Methadone. The Front Office Receptionist is a critical role responsible for ensuring patient satisfaction, optimizing provider efficiency, and maintaining smooth clinic operations by managing patient greetings, scheduling, record-keeping, and financial transactions.

Requirements

Strong verbal and written communication skills.
Proficient in Microsoft Office Suite.
General knowledge of computer systems, printing, scanning, faxing, and other office technology.
Knowledge of insurance benefits, HIPAA, CFR42, scheduling, and related regulations/procedures.
Must be able to work assigned hours: Monday–Friday, 6:00 AM–2:00 PM, and alternating Saturday mornings from 7:00 AM–9:00 AM.

Nice To Haves

Experience with Electronic Medical Records (EMR) systems preferred; Kipu experience strongly desired.
Prior medical office experience preferred.

Responsibilities

Greets patients and visitors in person and by telephone; answers and appropriately refers inquiries.
Enhances patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone.
Maintains timely patient flow by notifying providers of arrivals, monitoring service delivery against schedules, and reminding providers of delays.
Provides comfort to patients by anticipating needs, addressing questions, and maintaining a welcoming reception area.
Ensures accessibility of treatment information by accurately filing and retrieving patient records.
Maintains patient accounts by collecting, recording, and updating personal and financial information at each visit.
Supports revenue cycle by recording and updating financial data, processing charges, collecting payments, managing credit, and filing/expediting third-party claims.
Oversees office supplies and equipment by monitoring inventory, anticipating needs, placing and expediting orders, and verifying receipt of goods and services.
Completes census reports and assists with urine screen collection and documentation.
Assists patients in distress in accordance with established office policies and procedures.
Protects patient rights by safeguarding the confidentiality of personal, medical, and financial information.
Supports clinic operations by adhering to policies and procedures and reporting process improvement needs.
Performs other duties as assigned.