Front Office Receptionist - Grand Blanc MI

QualDerm Partners•Grand Blanc, MI

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate patient insurance coverage with the facility medical necessity tool. The role follows established policies and procedures and provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist welcomes patients and visitors, handles inquiries in person and by telephone, records patient arrivals in the Practice Management System (EMR), prepares paperwork, schedules and reschedules appointments, and updates patient information. The role also verifies insurance eligibility and authorization requirements, records and collects patient payments, maintains a clean and organized reception area, and protects the confidentiality of personal and financial information. The associate may also support clinic social media and community engagement as directed.

Requirements

High school diploma required.
One year of customer service experience in a health care office preferred.

Nice To Haves

Associate degree preferred.

Responsibilities

Welcome patients and visitors in person and by telephone, answer inquiries, and refer inquiries as appropriate.
Record patient arrivals in the Practice Management System (EMR), identify patients, and create accounts for new patients.
Prepare necessary patient paperwork before appointments.
Call patients who miss appointments to reschedule, document appropriately in the system, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Respond quickly and appropriately to patients in distress during emergencies.
Review and update patient information in the Practice Management System (EMR), working with patients to obtain current details.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payer type.
Verify whether prior authorization is required and notify the Billing Department when needed.
Keep the reception area clean and organized.
Record and update financial information and collect patient copays or balances at check-in or check-out.
Maintain confidentiality of patients’ personal and financial information.
Follow established policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and communicate courteously and professionally with patients, visitors, providers, and team members.
Answer telephone calls in a timely and polite manner.
May assist with the clinic’s social media presence by gathering content, sharing clinic-approved updates, and supporting community engagement as directed.

Benefits

Competitive pay.
Medical, dental, and vision coverage.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Optional accident, critical illness, and identity theft protection plans.
Employee Assistance Program (EAP).
Employee discounts on products and services.
Referral bonus program.