Front Office Receptionist - Grand Blanc MI

Qualderm Partners•Grand Blanc, MI

14h

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate patient insurance coverage with the facility’s medical necessity tool. The work must follow established policies and procedures. The receptionist provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The role handles patient check-in and registration, appointment scheduling and rescheduling, preparation and updating of patient records, insurance eligibility and authorization checks, and collection of copayments or balances. It also includes maintaining a clean, organized reception area, protecting the confidentiality of patient information, responding appropriately to patients in distress, and communicating courteously and professionally. The receptionist may also assist with clinic social media and community engagement as directed.

Requirements

High school diploma.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree.
One year of customer service experience in a health care office.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
Record patient arrivals in the Practice Management System (EMR), identify patients using their name and date of birth, and create accounts for new patients.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document appropriately in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Anticipate patient anxieties, answer questions, and respond quickly and appropriately to patients in distress.
Review patient records for information requiring updates, obtain updated information from patients, and enter it accurately into the Practice Management System (EMR).
Identify payer sources, verify insurance eligibility and financial status, assign the correct payer type, and check whether prior authorization is required.
Notify the Billing Department when prior authorization is required.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in or check-out.
Protect the confidentiality of patients’ personal and financial information.
Follow operational policies and procedures and report changes as needed.
Contribute to team efforts by completing related tasks as needed.
Demonstrate superior customer service and answer telephone calls in a timely, polite manner.
Communicate courteously and professionally with patients, visitors, providers, and team members.
May support the clinic’s social media presence by gathering content, sharing clinic-approved updates, and assisting with community engagement as directed.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program with confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.