Front Office Receptionist - Johnstown, PA

QualDerm Partners • Johnstown, PA

2d • Hybrid

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care to help individuals achieve healthier and more beautiful skin. We are dedicated to educating communities and healthcare professionals on skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual exams. Our mission is to deliver the latest proven, proactive, and comprehensive dermatologic care by making high-quality skin care more accessible and timely, while fostering a rewarding work environment. We offer competitive compensation and benefits, along with an exceptional company culture.

Requirements

• High School Diploma required
• 1 year customer service experience in health care office preferred
• Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

• Associates Degree preferred
• 1 year customer service experience in health care office preferred

Responsibilities

• Accurate and timely patient registration utilizing medical systems.
• Verify appropriate patient insurance coverage using the facility's medical necessity tool.
• Perform duties according to established policies and procedures.
• Provide exceptional customer service to physicians, patients, family members, and other medical professionals.
• Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Note patient arrival in the Practice Management System (EMR).
• Identify patients by date of birth and name in the computer system and create new accounts if the patient is not in the system.
• Prepare necessary patient paperwork prior to the patient’s appointment.
• Call "No Show" appointments to reschedule, make appropriate notations in the Practice Management System, and send letters to patients when necessary.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comfort patients by anticipating their anxieties and answering their questions.
• Assist in emergency situations by quickly responding to patients in distress using good reasoning and judgment.
• Review the Practice Management System (EMR) for information that needs to be updated.
• Work with patients to obtain updated information and accurately enter it into the Practice Management System (EMR).
• Identify payer sources, verify insurance eligibility, financial status, and assign the correct payor type.
• Verify if prior authorization from insurance is required and notify the Billing Department if necessary.
• Maintain a clean and organized reception area.
• Record and update financial information, collect patient co-pays and/or balances at check-in/out.
• Protect patients’ rights by maintaining the confidentiality of personal and financial information.
• Maintain operations by following policies and procedures, and report changes as needed.
• Contribute to team effort by accomplishing related results as needed.
• Routinely demonstrate superior customer service skills.
• Answer the telephone in a timely and polite manner.
• Communicate with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
• May participate in supporting the clinic’s social media presence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed.

Benefits

• Competitive Pay
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one
• 6 paid holidays
• 2 floating holidays each year
• Company-Paid Life Insurance – Basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED