Front Office Receptionist- Float

Kaniksu Community Health•Sandpoint, ID

5d•Hybrid

About The Position

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care. But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a 'family' spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience.
Previous front office experience is required, medical office preferred.
Ability to maintain corporate confidentiality and HIPAA compliance.
Ability to submit electronic pre-authorizations required by Medicaid.
Tact and graciousness in dealing with the agency’s public, continuous professionalism with patients and co-workers.
Personal commitment to the organization’s mission and values.
The individual must be a team player, highly motivated, dedicated to patient care & enjoys working in a fast-paced environment.
Advanced, extensive, and documented experience in general office administration and office functions.
Excellent oral and written communication skills.
Keyboarding at 35+ wpm.
Fluency in word processing.
The ability to work in the absence of direct supervision.
Excellent time management & critical thinking skills.
Flexibility.

Nice To Haves

Degree qualification preferred.
Degree qualification in a relevant discipline preferred but not essential.
1-3 years of previous leadership experience preferred.
Spanish/English bilingual ability desirable.

Responsibilities

Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
Perform multiple duties concurrently, working under conditions of constant interruption and staying on task.
Perform opening of office duties: turn on all lights, turn on reception computers, and remove telephones from night status. Check messages on voicemail and transfer to appropriate responsible staffs.
Coordinate and maintain a functioning schedule for all providers, ensuring accurate appointment time is allotted per published protocols. Ensure all prior records are obtained before scheduling new patients, with the exception of patients being seen for acute care issues.
Travel between all three clinics to assist all Front Office teams in daily operations (85% Sandpoint, 15% Priest River/Bonners Ferry).
Perform primary patient check-in, ensuring all required demographic information is accurate in the NextGen practice management system.
Document cancellation and no-show appointments by notifying the care team through the NextGen system to ensure accurate follow-up and documentation.
Complete reminder calls for following day appointments and review NextGen for any alerts regarding collections, and correct/updated information and communicating the information to the patient.
Work closely with the NIFP billing department and contact NIFP for any billing questions.
Perform primary patient check-out duties: verify alerts, payments, and information are accurate before patient leaves. Schedule follow-up appointments as necessary with the primary care provider.
Remain available at all times (with the exception of breaks, lunch, and emergencies) for patient access.
Keep the waiting room neat and orderly and monitor the waiting room temperature for patient comfort.
Perform closing office duties: verify all encounters have been obtained by medical care teams, turn off reception computers, secure medical records area, balance cash box, turn off all lights, and place telephones on nights.