Front Office Manager - Homewood Suites by Hilton, Dover, NH

Lafrance Hospitality • Portsmouth, NH

15h • $45,000 - $50,000

About The Position

The Front Office Manager oversees daily front desk operations at the Homewood Suites by Hilton in Dover, NH, with a focus on exceptional guest service and satisfaction. The role supervises and trains the front desk team, handles guest complaints and requests, and ensures front office procedures run smoothly. The manager also works with other departments to support seamless guest experiences.

Requirements

• 1–2 years of prior hotel experience.
• Front-of-house hotel experience.
• Strong knowledge of front desk operations or property management.
• Detail-oriented, with excellent interpersonal and communication skills.
• Flexibility to work a variety of shifts, including weekends and holidays.

Nice To Haves

• Prior hotel experience in a leadership role is preferred.
• OnQ knowledge is a plus but not required.

Responsibilities

• Manage daily front desk operations, including check-in and check-out procedures, guest requests, and staff scheduling.
• Train and supervise front desk staff, ensuring professionalism and high levels of guest service.
• Monitor guest satisfaction and promptly and effectively resolve issues or complaints.
• Ensure front office procedures and policies are followed, including cash handling and credit card processing.
• Collaborate with other departments to support seamless guest experiences.
• Maintain accurate records and reports, including occupancy rates and guest preferences.

Benefits

• Referral bonus of up to $500.
• Daily Pay, allowing employees to get paid any day.
• PTO.
• 401(k).
• Health insurance.
• Dental insurance.
• Brand-wide and company-wide room discount program.
• 90-day and annual review program.
• Room for growth.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed