Front Desk Manager

Estancia Del Norte • San Antonio, TX

31d

About The Position

The Hotel Front Office Manager oversees the daily operations of the front desk and guest services departments, ensuring exceptional service and smooth check-in and check-out experiences. The role is responsible for maintaining guest satisfaction, managing staff performance, and coordinating with other hotel departments to provide a seamless hospitality experience. The position supervises front office staff, including front desk, night audit, concierge, and bell services staff, and occasionally drivers directly employed by ALH. Other duties may be assigned.

Requirements

• Two years of related experience managing a front office staff, or an equivalent combination of education and experience.
• Ability to perform each essential duty satisfactorily.
• Ability to stand and walk regularly and occasionally sit.
• Ability to occasionally lift, pull, push, and/or move up to 25 pounds.

Nice To Haves

• Bachelor's degree from a four-year college or university preferred.
• Hospitality degree preferred.

Responsibilities

• Supervise front office staff, including front desk, night audit, concierge, bell services, and, in some instances, drivers.
• Ensure efficient guest check-in and check-out procedures are in place and consistently followed.
• Handle guest complaints and resolve issues promptly.
• Monitor room availability and coordinate with housekeeping.
• Train, coach, and schedule front office personnel to meet business expectations and demands.
• Conduct regular performance evaluations and provide constructive feedback.
• Address performance issues through coaching and formal disciplinary action when necessary.
• Evaluate guest satisfaction levels and monitor trends, focusing on continuous improvement.
• Uphold brand and company policies and service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager