Front Office Manager - Limelight Boulder

Limelight Hotels•Boulder, CO

About The Position

The Front Office Manager oversees daily front desk operations at Limelight Boulder, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The manager leads and trains front desk staff, manages reservations, and coordinates with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms. The salary range is $65,000–$77,000; actual pay depends on budget and experience. Salaried roles are eligible for a bonus. Applications are accepted until October 25, 2026.

Requirements

At least 1 year of management experience.
Knowledge of computer programs such as Microsoft Office.
Knowledge of company policies and procedures, internal processes, workflows, and decision-making protocols.
Knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
Knowledge of industry regulations and their effects on business operations.
Ability to assign tasks based on team members’ strengths and delegate effectively while maintaining accountability.
Ability to work effectively with different departments and manage relationships with internal and external stakeholders.
Ability to handle interpersonal and team conflicts constructively.
Ability to handle difficult customer interactions and maintain high levels of satisfaction.
Ability to manage multiple priorities and projects without sacrificing quality.
Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
Ability to occasionally lift, push, or pull up to 50 lbs. individually or with assistance.

Nice To Haves

College degree in a related field preferred.
Three years of front desk experience preferred.

Responsibilities

Hire, train, monitor, and coach staff on job duties.
Track occupancy and generate management reports.
Use the Alice system to enter maintenance requests.
Welcome arriving guests, assign rooms, and provide information about the hotel, room availability, rates, and amenities.
Respond to guest complaints in a timely and professional manner.
Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Receive guest payments and check guests out.
Coordinate with guest services agents to ensure smooth and efficient handling of guest luggage at check-in and check-out.
Accept reservations, changes, and cancellations.
Make change, post charges, reconcile daily work, and make deposits.
Create staff schedules.
Perform other duties as assigned.