Front Office Manager - Limelight Boulder

Aspen Skiing Company•Boulder, CO

2d•$65,000 - $77,000

About The Position

The Front Office Manager oversees daily front desk operations to ensure exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The role leads and trains front desk staff, manages reservations, and coordinates with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms. The role is based at Limelight Boulder and is a regular, full-time, year-round position. The salary range is $65,000–$77,000 per year; actual pay depends on budget and experience. Salaried roles are eligible for a bonus.

Requirements

At least 1 year of management experience.
Knowledge of computer programs such as Microsoft Office.
Proficient knowledge of company policies and procedures.
Detailed knowledge of internal processes, workflows, and decision-making protocols.
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
Proficient knowledge of industry regulations and how they affect business operations.
Skill in assigning tasks and responsibilities based on team members’ strengths.
Ability to work effectively with different departments to achieve business objectives.
Skill in managing relationships with internal and external stakeholders.
Ability to delegate effectively while empowering teams and maintaining accountability.
Ability to handle interpersonal and team conflicts constructively.
Ability to handle difficult customer interactions and ensure high levels of satisfaction.
Ability to manage multiple priorities and projects simultaneously without sacrificing quality.
Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

A college degree in a related field is preferred.
Three years of front desk experience is preferred.

Responsibilities

Hire, train, and monitor staff.
Track occupancy and generate reports for management.
Coach staff on job duties.
Use the Alice system to input maintenance requests.
Welcome arriving guests and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to guest complaints in a timely and professional manner.
Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Receive payment from guests and check them out.
Coordinate with guest services agents to ensure smooth handling of guest luggage at check-in and check-out.
Accept reservations, changes, and cancellations.
Make change, post charges, reconcile daily work, and make deposits.
Create staff schedules.
Perform other duties as assigned.