Front Office Manager

Hersha Hospitality Management LP•Pasadena, CA

26d

About The Position

The Front Office Manager manages hotel front office operations in accordance with established guest service and sustainability standards. The role oversees guest services department managers and front office financial operations, budgets, forecasts, contracts, staffing, and guest satisfaction. The position may be a growth path to Assistant General Manager, General Manager, and Area General Manager.

Requirements

2 to 5 years of hospitality-related experience.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure performance aligns with brand or hotel standards and HHM core values.
Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
Monitor front office financial operations and ensure compliance with accounting controls and procedures.
Develop, implement, and monitor daily, weekly, monthly, and annual department budgets and forecasts.
Review capital budget items for approval and order them as required.
Supervise all guest services department managers.
Review guest correspondence and incident logs and direct staff based on the information obtained.
Oversee vendor and personnel contracts throughout the hotel.
Monitor guest room occupancy to ensure efficient use and minimize overbooking.
Create measurable action plans to address guest service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.