FRONT OFFICE MANAGER

DIMENSION MASTER • Lubbock, TX

19d • $45,000 - $50,000

About The Position

The Front Office Manager oversees all front desk operations and guest service functions. This role supports staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. The manager works closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

The position is based in Lubbock, Texas, and is full-time. The salary range is $45,000 to $50,000 per year. The role requires flexibility to work any shifts, including holidays and weekends.

Requirements

• Previous hotel front office leadership experience.
• Strong communication, leadership, and problem-solving skills.
• Organized, dependable, and detail-oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.
• Flexible to work any shifts, including holidays and weekends.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end-of-day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Benefits

• Opportunities for growth within hotel operations
• Supportive, team-oriented environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed