Front Office Manager

Ogden CAP•Washington, DC

29d•$90,000 - $98,000•Onsite

About The Position

The Jefferson, Washington DC is currently recruiting for a Front Office Manager to join their team at their award-winning hotel. This is an exciting opportunity for someone who is interested in growing within a hospitality setting that finds delight in the details that take our guests experience beyond expectations. The position of Front Office Manager reports to the Director of Rooms and oversees the day-to-day operations and implementing processes and procedures within the entire Front Office department so that the guest’s experience is enhanced by flawless service.

Requirements

Previous relevant experience in a luxury hotel is a must.
This position requires scheduling flexibility to include working evenings, weekends, and/or holidays.
A demonstrated ability to lead a multicultural team is essential as well as passion for service.
Excellent presentation and strong communication skills are desired.

Nice To Haves

2 years of Front Office management experience is preferred.
College Degree preferred
Foreign language a plus

Responsibilities

Oversee the functioning of a 24/7 Front Office operation and ensure that the department adheres to standards of excellence and to the guidelines set forth in the employee handbook and hotel policies and procedures.
Must have the ability to coach, train, and correct behaviors in a proactive, positive manner when needed.
Responsible for developing and mentoring lower level management to provide positive and effective leadership and motivation for team members to successfully deliver flawless service to our guests.
A passion and ability to be highly guest-centric by monitoring guest satisfaction and strategizing ways to enhance their experiences through results-oriented analysis and process improvement.
Manage schedules, payroll, and other departmental duties in line with budgeting and cost controls while maintaining unparalleled service standards.
Handle arriving and departing guests as well as guest issues and complaints.
Manages the Guest Service Agents, Concierge, Bell/Door/Valets, Night Auditors, and all daily events. Monitor lobby traffic and make staffing adjustments accordingly.
Manage front office operations by completing a checklist of important daily tasks, room assignments according to hotel standards and availability and making decisions that are in the best interest of the hotel.
Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
Prepare and conduct daily pre-shift meetings.
Coordinate activities with other hotel departments (specifically Housekeeping, In Room Dining and Engineering) in order to facilitate increased levels of communication and both employee and guest satisfaction.