Front Office Manager

Embassy Suites Orlando Sunset Walk•Kissimmee, FL

14d•Onsite

About The Position

Embassy Suites Orlando Sunset Walk in Kissimmee, Florida, is seeking a Front Office Manager to lead front desk operations and ensure excellent customer service and efficient daily operations. The role oversees front desk agents and works with other departments to create a seamless guest experience. It also manages human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs, to maintain a skilled and motivated workforce. The position is in a fast-paced hotel environment and is expected to provide outstanding hospitality to guests.

Requirements

At least 2 years of experience in hotel front desk management or supervisory operations, or a related field.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Fluent in reading, writing, and speaking English.
Proficient in hotel management software and Microsoft Office.
Detail-oriented and able to multitask effectively.
Customer-service oriented and committed to providing exceptional guest experiences.
Computer experience required.
Proficient in Opera PMS, Micros, and Microsoft Office.
Prior cash-handling experience necessary.
Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

Lead front desk operations to ensure excellent customer service and efficient daily operations.
Oversee a team of front desk agents.
Work closely with other departments to create a seamless guest experience.
Manage recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs.
Maintain a skilled and motivated workforce.