Front Office Manager
KOLTER HOSPITALITY GROUP•Fort Lauderdale, FL
•Onsite
About The Position
The Front Office Manager manages the hotel’s front office operations and assists the General Manager in creating a comfortable, welcoming environment that promotes quality service and guest satisfaction. The role involves overseeing front desk operations, supporting the front office team, resolving guest concerns, and coordinating with other hotel departments. The position is full-time at Hyatt Place Fort Lauderdale in Lauderdale, Florida, with any shift and an expectation to work most weekends and holidays.
Requirements
- Three or more years of relevant experience in the hotel industry.
- Able to work most weekends and holidays.
- Able to operate a computer or willing and able to learn.
- Report to work on time and in professional attire.
- Ability to stand and walk for up to eight hours.
- Minimal lifting, pushing, and pulling is required.
- Pre-employment drug test and background check required.
Nice To Haves
- Bachelor’s degree, preferably in hotel management, or equivalent education.
Responsibilities
- Manage all aspects of front desk operations for the assigned shift.
- Ensure front office team members deliver the brand promise and provide exceptional guest service.
- Assist with greeting and checking in guests.
- Handle guest issues courteously and efficiently, ensuring satisfactory resolution.
- Hire, train, coach, and discipline front office team members.
- Assist with preparing weekly schedules that reflect business needs and adjust them as needed.
- Help ensure accurate front office department payroll.
- Ensure team members wear proper uniforms and follow company grooming standards.
- Ensure required brand-standard training is completed within the brand’s required time frame.
- Ensure company policies are followed for financial record keeping, money handling, and licensing, including timely and accurate reporting of financial information.
- Ensure VIP arrivals, special-request rooms, and long-stay guest rooms are pre-blocked in advance.
- Coordinate with housekeeping and engineering to block rooms as needed for maintenance.
- Report items needing repair.
- Follow all safety procedures while working.
- Provide personalized guest service and handle workplace problems effectively and innovatively.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
