Front Office Manager

Davidson Hospitality Group • Omaha, NE

1d

About The Position

The Front Office Manager is the face of The Kimpton Cottonwood and helps shape the guest experience. The role leads the Front Office team and oversees daily operations, financial performance, recruiting, training, and team recognition. The manager creates genuine connections with guests, anticipates their needs, and inspires the team to deliver exceptional service.

Requirements

• College-level reasoning, math, and language skills.
• Two years of prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage according to applicable employment and Innkeeper laws.
• Prior cash-handling experience.
• Ability to communicate effectively with the public and other employees.
• Fluent English reading, writing, and speaking skills.
• Computer experience.
• Must not pose a direct threat to the health or safety of self or others.

Responsibilities

• Develop, empower, and lead the Front Office team.
• Oversee daily Front Office operations.
• Manage the department’s financial performance.
• Recruit, train, and recognize team members.
• Create genuine guest connections, anticipate guest needs, and set a standard for exceptional service.
• Manage each discipline of the department independently.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed