Front Office Manager- CRC

Valencia Group•Arlington, TX

31d•Onsite

About The Position

The Front Office Manager oversees all front desk operations to ensure exceptional guest service and efficient hotel operations. This role is responsible for managing the front office team, optimizing occupancy and revenue, and maintaining high standards of hospitality in alignment with the hotel’s unique brand identity.

Requirements

Exceptional knowledge of guest rooms and amenities.
Ability to complete injury/ incident reports for guests and employees.
Ability to be on the lobby during peak hours and special events (7:30AM – 9:30AM, 4PM to 7PM).
Ability to review arrivals and departures for special requests and billing notes.
Ability to complete MOD checklist on scheduled shifts.
Ability to review the credit check report and additionally authorize as needed.
Ability to perform lock out if authorization declines.
Ability to ensure front desk agents complete the shift checklist.
Ability to verify room inspections are on pace.
Ability to review Out of Order/ Service rooms and verify if needed.
Ability to verify all amenities are submitted in Alice and are completed.
Ability to ensure room service orders taken at the front desk are entered per hotel standard.
Ability to complete annual reviews for designated associates.
Ability to participate in any off-site events.
Ability to attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety Schedule and host monthly Bravo meeting.
Ability to create and assign weekly trainings for Front Desk Agents and Night Auditors.
Ability to schedule monthly office deep clean.
Ability to ensure lost and found items are appropriately logged and stored.
Ability to ensure storage is cleaned out monthly.
Ability to ensure staff is adhering to all service standards and codes of conduct.
Ability to purchase gift shop and signature scent items.
Ability to purchase office supplies for hotel staff.
Ability to review financials on a daily/ weekly basis.
Ability to input forecast into Hotel Effectiveness.
Ability to schedule employees according to Hotel Effectiveness specifications.
Ability to review Daily Check in Hotel Effectiveness daily and address any potential overages.
Ability to communicate all special events to Front office staff.
Ability to source and participate in events that help promote Hotel and Outlets.
Ability to schedule continuous staff training on liquor, beer, wine, and food.
Ability to ensure room service and amenities are delivered according to company standards.
Comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

Oversee all front desk operations to ensure exceptional guest service and efficient hotel operations.
Manage the front office team.
Optimize occupancy and revenue.
Maintain high standards of hospitality in alignment with the hotel’s unique brand identity.
Display exceptional knowledge of guest rooms and amenities.
Complete injury/ incident reports for guests and employees.
Be on the lobby during peak hours and special events (7:30AM – 9:30AM, 4PM to 7PM).
Review arrivals and departures for special requests and billing notes.
Complete MOD checklist on scheduled shifts.
Review the credit check report and additionally authorize as needed.
Perform lock out if authorization declines.
Ensure front desk agents complete the shift checklist.
Verify room inspections are on pace.
Review Out of Order/ Service rooms and verify if needed.
Verify all amenities are submitted in Alice and are completed.
Ensure room service orders taken at the front desk are entered per hotel standard.
Complete annual reviews for designated associates.
Participate in any off-site events.
Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety Schedule and host monthly Bravo meeting.
Create and assign weekly trainings for Front Desk Agents and Night Auditors.
Schedule monthly office deep clean.
Ensure lost and found items are appropriately logged and stored.
Storage to be cleaned out monthly.
Ensure staff is adhering to all service standards and codes of conduct.
Purchase gift shop and signature scent items.
Purchase office supplies for hotel staff.
Review financials on a daily/ weekly basis.
Input forecast into Hotel Effectiveness.
Schedule employees according to Hotel Effectiveness specifications.
Review Daily Check in Hotel Effectiveness daily and address any potential overages.
Communicate all special events to Front office staff.
Source and participate in events that help promote Hotel and Outlets.
Schedule continuous staff training on liquor, beer, wine, and food.
Ensure room service and amenities are delivered according to company standards.