Front Office Manager

Marriott•Halifax, NC

47d•CA$55,000 - CA$65,000•Onsite

About The Position

This hotel is owned and operated by an independent franchisee, SilverBirch Hotels and Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Leader. Problem-Solver. Guest Experience Champion. Sound like you? If you're a natural leader who thrives on creating memorable guest experiences, empowering teams, and driving revenue, this is your moment. SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton. At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in to check-out. In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for.

Requirements

Minimum three (3) years of experience in guest services, with a minimum one (1) year of experience in an Assistant Guest Services Manager role or above.
Strong proficiency with a property management systems (LightSpeed or similar) and all Microsoft Office software, including SharePoint.

Nice To Haves

Post-secondary education in Hospitality Management
previous Marriott experience
Salesforce experience is an asset.

Responsibilities

Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.
Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.
Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.
Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.
Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.
Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.
Support SilverBirch Brand Reservations and all booking channels to ensure accuracy and rate parity.
Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.
Collaborate with Sales on group booking status and maintain room rate control and availability.
Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.
Other related duties as assigned.

Benefits

Performance-based Equitable Compensation Plan
Generous Time Off
Comprehensive Insurance
Short-term Incentive Plan
RRSP Matching
Exclusive Hotel Discounts
Staff meals
F&B discounts
free monthly indoor parking
free access to our fitness center and pool
Career growth opportunities within SilverBirch and Marriott
access to our Learning Management System with over 3,000 courses
Comprehensive resources including an active OH&S Committee promoting workplace safety
EFAP-accessible mental health support
inclusive DE&I initiatives
accommodation practices that prioritize employee wellbeing and belonging
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
RRSP matching