Front Office Manager

Concord Hospitality Enterprises • Clayton, MO

18d • $54,235 - $67,794

About The Position

The AC Clayton is seeking a Front Office Manager to lead its guest services team. This leadership role is responsible for guest satisfaction, product quality standards, and front desk operations in accordance with brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires the team to deliver exceptional service.

The role includes managing front desk operations and staff, supporting hotel-wide operations as Manager on Duty, collaborating on business and revenue management, and ensuring accurate financial reporting and compliance. The Front Office Manager also oversees property inspections, preventive maintenance, and deep-cleaning schedules, while mentoring and developing management talent.

Concord describes its leadership culture as inspiring greatness, supporting team members’ development, creating a great workplace for all, leading with integrity and respect, and caring for associates and their families. The company emphasizes Quality, Integrity, Community, Profitability, and FUN, and states its commitment to diversity and inclusion as an equal opportunity employer.

Requirements

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and ability to foster a guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the hotel’s driving philosophy and ensure guests leave satisfied.
• Train, motivate, and empower front desk staff to provide responsive, professional assistance.
• Oversee front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Serve as Manager on Duty and support hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with revenue management and participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff, including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Benefits

• Medical, dental, vision, life, and disability insurance for full-time associates.
• 401(k) with company match.
• Tuition assistance.
• Discounted hotel stays.
• Extensive training and career development opportunities.
• Eligibility for a performance-based bonus upon attainment of objectives.
• Competitive wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed