Front Office Manager

Pyramid Global Hospitality•Cincinnati, OH

3d•$60,000 - $65,000

About The Position

The Front Office Manager leads and manages all Front Office operations at AC Hotel Cincinnati at The Banks. The role oversees guest services, maintains exceptional service standards, and drives operational efficiency. It also contributes to the hotel's financial performance through budget and labor-cost management, spending-account oversight, and review of monthly Profit & Loss reports. The manager develops and mentors Front Desk Agents, supports associate training and development, and works to maximize revenue through room-inventory, rate, and occupancy forecasting. The role also involves direct guest service, issue resolution, and coordination with Maintenance, Housekeeping, and other hotel departments.

Nice To Haves

Experienced hospitality leader with a strong background in hotel operations and team management.

Responsibilities

Oversee all Front Office operations.
Manage the annual budget, maintain labor costs to forecast and budget, manage spending accounts, and review monthly Profit & Loss reports.
Develop and mentor the Front Desk Agent team.
Ensure proper training materials are in place and used by each department.
Implement coaching, career-planning, and recognition programs for associates.
Monitor room inventory, rates, and plan availability; lead the team in maintaining average daily rate and forecasting occupancy to maximize revenue.
Lead by example to ensure guest interactions are handled professionally.
Provide engaging customer service and take a sincere interest in guests.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Resolve problems and provide guest recovery when service issues occur.
Coordinate the day with Maintenance and Housekeeping teams.
Interact professionally with hotel staff and assist other departments with necessary information.