Front Office Manager

Atrium Hospitality • Sacramento, CA

7d • $70,304 - $86,774 • Onsite

About The Position

The Front Office Manager leads and inspires front office associates, setting clear expectations and maintaining accountability. The role is focused on delivering exceptional guest experiences by anticipating needs, resolving concerns, and building guest loyalty. The manager collaborates with other departments to support seamless service and operational excellence, while driving financial performance through labor-cost management, expense control, and revenue opportunities. The position also maintains brand and cleanliness standards, assists with operations as needed, and serves as Manager on Duty to help ensure smooth operations and guest satisfaction.

Requirements

• At least 2 years of front desk experience.
• At least 2 years of supervisory experience.
• High school diploma or equivalent.
• Ability to use Microsoft Office, including Word, Excel, and Teams.
• Availability to work a flexible schedule.
• Physical ability to lift and move items as needed.

Nice To Haves

• A degree is a plus but is not required.

Responsibilities

• Lead and inspire front office associates, providing clear expectations and accountability for performance.
• Anticipate guest needs, resolve concerns, and build guest loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Manage labor costs, control expenses, and identify revenue opportunities.
• Maintain brand and cleanliness standards and support operations when needed.
• Serve as Manager on Duty to ensure smooth operations and guest satisfaction.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• Free parking in the DOCO garage next door.
• A free shift meal every workday.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED