Front Office Manager

PT Solutions Physical Therapy • Franklin, WI

10d • $47,000 - $62,000

About The Position

The Front Office Manager facilitates and supervises daily front office operations across an average of 10 local clinics. The role is responsible for District Front Office Supervisors, SPSCs, PSCs, and Scheduling and Referral Coordinators, with a focus on district front office engagement, environment, and staff performance. The employee is expected to share PT Solutions’ mission and values.

The manager works closely with Operations and Administrative Leaders, acts as the hiring manager for open front office positions, monitors clinic KPIs, and manages front office labor and schedules. The role includes visiting clinics throughout the district twice per month, with meaningful interaction with patients and staff. It also includes coaching supervisors and staff on performance, referral management, plan-of-care adherence, customer service, and front office processes. Other duties and special projects may be assigned.

PT Solutions describes itself as a community focused on expanding access to quality care and supporting employee development. The organization reports recognition as a 2026 USA Today Top Workplace for the fifth consecutive year and five Culture Excellence Awards. It is an equal opportunity employer.

Requirements

• High school diploma or GED; submission of documentation for the highest level of education obtained is required.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Good organizational skills and ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, and Windows-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles, including basic working knowledge of standard office equipment.
• Demonstrated ability to prioritize daily responsibilities and crises while handling a heavy workload.
• Ability to work successfully in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Nice To Haves

• Keyboarding skills and ability to type 45 words per minute preferred.

Responsibilities

• Facilitate and supervise daily front office operations for local clinics, with an average of 10 clinics in the district.
• Oversee District Front Office Supervisors, SPSCs, PSCs, and Scheduling and Referral Coordinators.
• Focus on district front office engagement, environment, and staff performance.
• Work closely with Operations and Administrative Leaders.
• Act as hiring manager for all open front office positions.
• Spend time in every district clinic twice per month, interacting meaningfully with patients and staff.
• Coach on district front office performance, referral management, plan-of-care adherence, and customer service expectations.
• Educate the region on front office process updates.
• Regularly monitor KPI performance at every clinic and remain accountable for front office KPIs.
• Manage front office labor and schedules.
• Coach Front Office Supervisors in people management.
• Participate in side-by-side mentoring or coaching for struggling staff and pair high performers with mentees for side-by-side opportunities.
• Perform other duties or special projects as assigned.

Benefits

• Competitive compensation with the ability to earn performance-based incentives.
• Professional development and career progression.
• Fitness incentive.
• Insurance benefits.
• Employee assistance program.
• 401(k).
• Profit sharing.
• PTO package, including employee illness bank (EIB) accrual.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED