Front Office Manager

Peregrine Hospitality•Pismo Beach, CA

10d•Onsite

About The Position

The Front Office Manager oversees day-to-day front office operations at Vespera on Pismo Beach, supporting exceptional guest service and the resort’s standards for quality and courtesy. The role coordinates with department managers to maximize revenue, control labor and productivity, and manage departmental expenses within budgetary goals. The manager supervises and develops associates, supports training, handles staffing and performance matters, and works across departments to maintain guest satisfaction, operational efficiency, and safety. Scheduling is flexible according to business needs and may include holidays, nights, overnights, and weekends.

Requirements

Previous hotel or resort front office supervisory or leadership experience.
Ability to understand and support the hotel’s mission, vision, and goals.
Ability to prioritize and work efficiently with limited supervision.
Detail-oriented, with the ability to multitask efficiently.
Excellent communication, follow-up, and organizational skills.
Strong leadership skills and the ability to apply them.
Ability to meet or exceed productivity, goals, and performance standards.
Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Ability to remain calm, think clearly, and resolve problems using good judgment.
Ability to follow directions thoroughly, understand guest service needs, and work cohesively with coworkers.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to push, pull, bend, squat, and lift on a regular basis.
Willingness to work flexible scheduled shifts based on business needs, including holidays, nights, overnights, and weekends.

Nice To Haves

Marriott experience.
Resort experience.
Luxury or full-service resort experience.

Responsibilities

Manage day-to-day operations to ensure exceptional guest service.
Work with department managers to maximize revenue and control labor and productivity.
Monitor departmental, payroll, and supply expenses in line with budgetary goals.
Review employee work assignments and adjust them according to business needs.
Communicate throughout the day with Front Office and other departments to support guest satisfaction.
Hold pre-shift meetings with staff before they report to their stations.
Monitor associate performance and assist department managers with feedback.
Recognize, discipline, and document associate performance, and provide timely counseling.
Supervise staff and handle associate situations.
Maintain efficient staff operations and high standards of service and courtesy.
Facilitate departmental training, monitor and revise training content as processes change, and address training needs identified by associates.
Assist the department manager with control and inventory of uniforms, supplies, and equipment.
Prepare and submit incident, accident, or injury reports when needed.
Process timecards and payroll as required.
Ensure associates are safety-conscious and trained in safe work practices.
Follow 4 Keys service standards, standard operating procedures, and safety and security procedures.
Work cohesively with coworkers and other departments as part of a team.
Follow policies and procedures while continually striving to improve operating standards.
Adhere to attendance and reliability standards.
Perform additional duties as assigned by management.
Respond to emergency situations and work with local authorities.