Front Office Manager

Tharaldson Hospitality•Las Vegas, NV

11d•$45,000 - $50,000

About The Position

The Front Office Manager oversees front desk operations at the Las Vegas Hilton Garden Inn City Center. The role includes performing Guest Service Agent duties when scheduled, supporting staff selection and training, and coordinating front desk schedules within budget guidelines. The manager maintains accurate financial and guest records, handles group and travel-agent requests, and assists with sales, marketing, and staff meetings. The position also assigns and monitors staff duties to ensure compliance with franchise standards, hotel policies, and operating procedures; responds to questions about hotel policies and services; and performs the General Manager’s functions in their absence. Other duties may be assigned. The position calls for a hands-on, energetic hospitality professional with strong customer service, communication, problem-solving, organization, adaptability, dependability, and supervisory skills.

Requirements

Preferably 1+ year of similar experience in Select Service or Extended Stay properties.
Valid driver’s license.
Open availability.
Preferred education: associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Demonstrate problem-solving, customer service, interpersonal, oral and written communication, teamwork, people-management, organizational, adaptability, attendance, dependability, initiative, planning, professionalism, quality, productivity, diversity, and safety skills.

Nice To Haves

Brand experience preferred.
Knowledge of inventories, scheduling, and ordering.
Associate degree or equivalent from a two-year college or technical school.

Responsibilities

Perform Guest Service Agent functions as scheduled by Management.
Provide training, including safety training, to front office staff as directed by Management.
Assist in selecting Guest Service Agents.
Assist in scheduling front desk personnel within budget guidelines to ensure adequate staffing.
Maintain accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
Correspond with group and travel agents to address special room and rate requests.
Assist with sales and marketing efforts as directed.
Assign duties to Guest Service Agents and observe their performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
Answer inquiries about hotel policies and services.
Perform the General Manager’s functions in their absence.
Assist the General Manager in conducting staff meetings.
Perform other duties as assigned.