Front Office Manager
About The Position
The Front Office Manager oversees the daily operations of the front desk at Hotel Fraye Nashville, Curio Collection by Hilton. The role is responsible for excellent guest service, smooth check-in and check-out processes, and efficient management of reservations and guest inquiries. It includes supervising front desk staff, addressing guest concerns, maintaining hotel policies, and optimizing front office operations to improve guest satisfaction. Hotel Fraye is a 200-room boutique property in Midtown Nashville, with a full-service restaurant, rooftop pool and bar, and meeting and event facilities. The Front Office Manager works with housekeeping and maintenance to support room readiness and guest satisfaction.
Requirements
- 3–5 years of experience in front desk or hotel operations, including at least 1–3 years in a supervisory role.
- Excellent customer service and conflict resolution abilities.
- Strong leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
Nice To Haves
- Bachelor’s degree in hospitality management or a related field.
- Experience with property management systems and hotel reservation software.
Responsibilities
- Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
- Ensure front desk procedures align with hotel policies and brand standards.
- Maintain accurate guest records, billing, and payment processing.
- Oversee cash handling procedures, deposits, and billing accuracy.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Foster a positive work environment and promote teamwork among associates.
- Monitor staff performance and provide coaching and feedback.
- Recruit, train, schedule, and supervise front desk associates.
- Address and resolve guest complaints and special requests promptly and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
