Front Office Manager

Atrium Hospitality • Franklin, TN

3d

About The Position

The Front Office Manager leads front office associates and oversees guest experience and front office operations at the Franklin Embassy Suites. The role includes setting clear expectations and holding associates accountable, anticipating guest needs and resolving concerns, collaborating across departments, and supporting operational excellence. The manager also drives financial performance through labor-cost management, expense control, and revenue opportunities; maintains brand and cleanliness standards; and serves as Manager on Duty to support smooth operations and guest satisfaction.

Requirements

• At least 2 years of front desk experience.
• At least 2 years of supervisory experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, including Word, Excel, and Teams.
• Flexible schedule availability.
• Ability to lift and move items as needed.

Nice To Haves

• A degree is a plus but is not required.

Responsibilities

• Lead and inspire front office associates, establishing clear expectations and accountability.
• Anticipate guest needs, resolve concerns, and build guest loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Manage labor costs, control expenses, and identify revenue opportunities.
• Maintain brand and cleanliness standards and support operations when needed.
• Serve as Manager on Duty to ensure smooth operations and guest satisfaction.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED