Front Office Manager

Shamin Hotels Master•Smithfield, VA

46d•Onsite

About The Position

Lead the front office at Hampton Inn & Suites Smithfield and make sure every guest gets a high level of service from arrival to departure. You'll oversee the front desk, reservations, guest service, and night audit, anticipate guest flow, and plan ahead for arrivals, departures, and parking. You'll also be responsible for sellout efficiency, guest satisfaction (SALT), and ancillary revenue.

Requirements

High school diploma or GED required
Bachelor's degree and/or extensive hotel or related experience required
Ability to work with financial data and basic math
Basic computer skills: Outlook, Word, Excel
Flexible availability, including weekends and holidays
Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a Role Model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.

Nice To Haves

3 years of hotel brand experience preferred
Hilton systems (OnQ) knowledge a plus

Responsibilities

Supervises front desk staff, including hiring, performance evaluations, training, and development
Maintains Hampton brand and Shamin guest service standards
Achieves budgeted revenues and expenses for the front office
Manages reservations to maximize occupancy and ADR through suggestive selling
Maintains procedures for credit control, cash handling, and financial transactions
Maintains procedures for guest security and emergency response
Handles guest complaints and ensures corrective action is taken
Schedules staff according to labor standards and forecasted occupancy
Ensures staff cross-sell other Shamin Hotels properties
Recognizes team members who use their empowerment to exceed guest expectations
Manages in compliance with company policies and local, state, and federal laws
Performs other related duties as required