26-27 School Year: Front Office Manager

DeKalb Brilliance Academy • Decatur, GA

7h • Onsite

About The Position

DeKalb Brilliance Academy is seeking a warm, highly organized, detail-driven Front Office Manager to serve as one of the first and most important faces of our school community. The Front Office Manager plays a critical role in ensuring that families, scholars, staff, visitors, and community partners experience DeKalb Brilliance as joyful, responsive, safe, and well-run from the moment they enter our building or call our main office. This person helps create the conditions for strong school operations by managing daily front office systems, supporting attendance intervention, maintaining accurate student records, coordinating family-facing communication, and helping ensure families experience clear and caring partnership. This role is ideal for someone who loves people, takes pride in strong systems, notices details others may miss, and understands that operational excellence is one way we show love to children and families. The Front Office Manager must be able to balance warmth with urgency, customer service with follow-through, and daily responsiveness with long-term systems management. At DeKalb Brilliance, our office team is not separate from the mission. The Front Office Manager directly supports our goals for strong attendance, full enrollment, positive family experience, and a school culture where every scholar is known, supported, and expected to thrive.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Prior experience in school operations, front office administration, customer service, family engagement, enrollment, or a related field required.
• Strong written and verbal communication skills.
• Strong technology skills, including comfort with Google Workspace and student/family data systems (Google Sheets, Infinite Campus).
• Ability to maintain confidentiality and handle sensitive student and family information with care.
• Ability to work full-time, on-site, and maintain strong daily attendance and punctuality.
• Bilingual candidates are strongly encouraged to apply.
• All candidates are required to be able to meet the physical demands of the role (including standing and walking for extended periods of time and lifting heavy objects up to 40lbs)

Nice To Haves

• Purpose-driven: have deep reverence for the brilliance of our children and unwavering commitment to empowering our children to have impactful legacies in our communities
• Community-minded: has ability work collaboratively with peers and manage up to improve the work of everyone around them
• Emotionally intelligent: knows how to care for themselves, collaborate with others, use tools to regulate their emotions under stress, and approach difficult situations with others with empathy and compassion
• Equity-minded: understand how specific behaviors, laws, and institutions limit the rights and freedoms of people and work with our community to take collective action to make our world fairer for everyone.
• Strong project and time managers: has ability to adapt and persevere to deliver consistent and timely results to reach our goals
• Have a founder’s mindset: is a creative problem solver, enjoys building from the ground up

Responsibilities

• Serve as the face of the main office
• Welcome families, scholars, staff, visitors, vendors, and community partners both in person and on the phone with warmth, professionalism, and care.
• Serve as a primary point of contact for families who need support with attendance, dismissal, enrollment, records, and general school information.
• Maintain a neat, calm, organized, and welcoming front office environment (including supplies, deliveries, lost & found, etc.)
• Own daily attendance and dismissal systems
• Oversee the daily student attendance process and ensure attendance is accurately reconciled in Infinite Campus each day, including making & documenting daily attendance calls to families, and filing/tracking excuse notes daily.
• Prepare for and participate in weekly attendance team meetings (including coming with students who meet attendance triggers and ensure follow-up happens according to the attendance playbook).
• Manage daily dismissal changes with accuracy, urgency, and strong attention to detail, ensuring the dismissal sheet is fully updated by 2:00 PM each day with absences, early releases, and any dismissal changes submitted by families.
• Support safe and accurate student arrival, early checkout, and dismissal processes.
• Maintain strong front office systems and student records
• Maintain clear, accurate, and confidential records related to attendance, dismissal, family communication, and student information.
• Support accurate student records management, including permanent file checklists; auditing student files at least quarterly.
• Complete withdrawal and transfer processes using the school’s Scholar Withdrawal Checklist.
• Organize and maintain tardy, early release, substitute, and visitor binders weekly.
• Proactively identify gaps in office systems and help improve processes so daily operations run smoothly.
• Support clear and timely family communication
• Create, distribute, and track family communication materials, including flyers, permission slips, reminders, and school notices.
• Create and distribute weekly family newsletter and other regular family communications.
• Ensure family-facing communication is accurate, accessible, timely, and aligned to school expectations.
• Coordinate field trips and student experiences
• Plan and support field lessons aligned to humanities projects, executing at least one field trip per grade per semester.
• Coordinate permission slips, rosters, transportation details, chaperone materials, and family communication.
• Create and maintain field trip binders with all required documentation.
• Partner with teachers, operations staff, and school leaders to ensure field trips are safe, organized, and mission-aligned.
• Support the belief that scholars deserve rich, real-world learning experiences beyond the classroom.
• Support enrollment and community engagement
• Coordinate logistics for enrollment tabling events, open houses, community fairs, pop-ups, and other recruitment activities.
• Help prepare and set up engaging DBA-branded materials for enrollment events, including flyers, banners, swag, and sign-up sheets.
• Support regular tabling and community events during key enrollment seasons.
• Help ensure the school remains fully enrolled and that application outreach reflects the families and demographics of the school’s community.
• Contribute to a strong operations team
• Meet regularly with the Operations Manager for strategic check-ins and support.
• Proactively communicate when a system, deadline, or responsibility needs support.
• Model DBA’s core values with staff, families, scholars, and partners.
• Support a positive stakeholder experience for families, staff, visitors, and community members.
• Fulfill additional responsibilities aligned with the needs of a growing founding school, as assigned

Benefits

• Competitive salary schedule
• Compensation is based on 217-day calendar
• Paid sick and personal days
• Competitively-priced medical, dental, vision, short-term disability, and life insurance
• Contributions to the Teacher Retirement System (TRS) in accordance with Georgia state law, as well as an additional, optional 403(b) retirement account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED