Front Office Manager
Level5 Hospitality•Denver, CO
•$55,000 - $62,000
About The Position
The Front Office Manager plans and oversees the hotel's Front Desk/Office operations at the Residence Inn Bend hotel to ensure goals and objectives are achieved. This full-time, salaried-exempt manager role oversees front desk staffing and day-to-day operations, maintains guest-service standards, manages labor and the front office budget, and coordinates with other departments.
Requirements
- At least 2 years of work experience in Front Office Management as a Front Desk Supervisor, Assistant Front Office Manager, or in a similar hospitality-industry position.
- Excellent managerial and supervisory skills.
- Extensive knowledge of hotel front desk operations and labor management.
- Ability to interpret financial data to achieve department goals.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite or similar software.
- Ability to remain in a stationary position during a shift and access and navigate the facility.
- Ability to perform strenuous physical exertion at times, including moving objects weighing up to 50 pounds.
- Adherence to safety requirements, including wearing appropriate personal protective equipment.
- Flexibility to cover AM, PM, and overnight shifts as needed, based on business demands and department staffing needs.
Nice To Haves
- High school diploma preferred.
Responsibilities
- Direct front desk operations and ensure customer service meets guest-satisfaction standards.
- Recruit, interview, hire, train, and supervise front office employees.
- Oversee day-to-day hotel operations and front desk staffing.
- Provide routine, constructive performance feedback to direct reports.
- Handle discipline and termination of Front Office employees in accordance with hotel policy.
- Ensure employees provide excellent guest service and enforce hotel policies.
- Coordinate with other departments to support successful hotel operations.
- Determine labor needs to meet front office labor-budget goals.
- Manage the front office budget and order operating supplies as needed.
- Perform other related duties as required by the General Manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
